Boost sales with Call Analysis

Many small businesses rely on phone calls to nurture leads, close deals, or support existing customers. But how do you know if each call is truly effective or if there’s room for improvement?

Sonetel’s Customer Call Analysis provides instant insights and coaching tips—turning every conversation into a learning opportunity. Get started now from $9.95 month.

Turn Every Customer Call into Feedback for Growth

Traditional sales training often involves a manager listening in on calls or reviewing recordings—something that can be resource-intensive and time-consuming. With Sonetel’s Call Analysis, you get automated feedback after every customer or lead call. Here’s how it works:

• Record & Analyze Each call you make or receive through Sonetel is recorded, transcribed, and automatically analyzed.
• 1–5 Star Rating Get a quick, clear snapshot of how well the call went overall—based on dialogue flow, politeness, and more.
• Suggestions for Improvement Our AI identifies missed opportunities or tactics that worked well. You see exactly what to do differently next time.

Why It Matters for Sales & Support

When you have limited bandwidth for continuous training and call reviews, automated analysis can fill the gap—helping you grow your team’s skills quickly without hiring extra staff.

• Consistent Coaching Every call is treated the same, with objective AI-based scoring. This levels the playing field, ensuring even new team members get immediate support.
• Reduced Guesswork Know if customers’ sentiment improved during the call or if they became more eager to buy. No need to rely on “gut feeling” alone.
• Actionable Insights Identify which tactics boost customer engagement—and which ones might be hurting conversions.
• Follow-Up Emails Send a professional recap or next-step reminder without manually typing everything out.

 

What’s in the Analysis?

After each customer call, you’ll see key parameters that help you refine your approach:

• Overall Score A single star rating (1–5) that captures how successful the call was.
• Politeness & Engagement AI checks if you maintained a respectful tone and kept the customer engaged.
• Customer Sentiment Track if the customer’s mood improved from the beginning to the end of the call.
• Purchase Intent Learn whether the conversation made them more likely—or less likely—to buy.
• Tactics Review Discover which sales techniques resonated with the customer and which fell flat.
• Summary A full summary of your call and each topic discussed.
• Action items A list of action items to follow up after the call.
• Agreements Things you agreed with the customer during the call.
• Follow up email A draft email text that you can use to follow up with the customer after the call.

Included in Sonetel Premium/Business

From $9.95/month, Sonetel’s Premium/Business plan offers Customer Call Analysis plus an array of other valuable features:

• Call Summaries & Recording For easy recall of any conversation.
• Follow-Up Email Drafts So you can confirm details in seconds.
• AI Meeting Summaries To document face-to-face discussions.
• Free Calls & Forwarding In 40+ countries for seamless global communication.
• Optional IVR For a professional welcome and routing.

Ready to Elevate Your Customer Calls?

With Sonetel’s Customer Call Analysis, every call becomes a step toward better sales results and stronger customer relationships. Join our Premium/Business plan to unlock insights that fuel real growth—and take your team’s skills to the next level. Get started now

Frequently Asked Questions

Do I need special equipment to use Call Analysis?

No. You only need the Sonetel app on your smartphone or computer. Once you enable call recording in the app, analysis and feedback happen automatically.

Is call recording legal where I do business?

Laws vary by region. You are responsible for complying with local regulations, which may require informing participants that calls are recorded. Check local laws or consult an attorney if unsure.

How does Call Analysis handle different languages?

Sonetel supports automatic language detection, so calls in most major languages will be transcribed and analyzed accurately.

Can I still show my personal mobile number when calling?

Yes. Simply select your verified mobile number in the Sonetel app if you prefer that your calls display your usual caller ID.

Does Call Analysis work for support conversations, too?

Absolutely. Any customer or lead call is automatically analyzed, helping you improve support interactions and ensure customers feel heard.