Call recording

Legal proof

Keep a record of what has been agreed with customers and others, in case there would be any doubt later.

Aid your memory

It may be difficult to remember what was said in calls long ago. With call recordings it is easy to refresh your memory.

Avoid misunderstanding

Get a suggested follow up email automatically after every call that you can send to the person you spoke to highlighting your agreements.

Increase sales

The feedback given to you and team members on every customer calls, allows you to improve your sales skills.

Record calls on any number you have

You can record inbound and outbound calls on your Sonetel numbers. You can also record calls you make from your regular mobile number when calling via the Sonetel app.

Centralized

Call recordings are generated and stored in the cloud

Transcription

Get all calls transcribed to text. The language is detected automatically.

Summaries

Get a written summary of each call. This includes a brief summary, a list of agreements made and a summary of each topic discussed.

Customer call analysis

The system detects if you had a support or sales call with a customer or lead. Each call gets an overall score from 1-5 based on the team member's handling. Recommendations for improvements are given as well as details about the underlying logic for the score.

Follow up email

A follow up email is provided after completing the call. Copy the text and send it to the person you spoke with.

File management

Manage, download and delete recorded calls via our web app.

For advanced users it is also possible to manage the recordings via an API.